Behind, they have left the familiar territory of ‘quality’, that delivered almost guaranteed (yet limited) improvements. Ahead, ‘innovation’ offers an exciting journey, where you can’t see the end from the beginning. But this demands a leap of faith. And, as we know, matters requiring faith tend to stay at the door of the boardroom.
More than ever, companies need to engage their employees to assure long-term viability. Yet, overwhelmed with information, people’s attention spans have become shorter and shorter. Their willingness to contribute to lateral activities has shrunk, particularly if these are boring or create anxiety. And innovation is often no fun…or can it be?
Even today, Charlie Chaplin’s ‘Little Tramp’ feeding a giant machine on an accelerating assembly line remains the classic image of a savage and industrialised world. Modern Times exposed the obsession of early twentieth century Taylorists and ‘scientific managers’ with achieving maximum efficiency in the […]