Our Innovation Gurus are the best

Fleury Group, Altice Portugal and Liberty Seguros have been awarded the 2016 Exago Innovation Gurus Awards for their innovation, resilience and creativity. The winning teams of the initiative’s first edition have received and celebrated their trophies. Cheers to all winners!

THE RESILIENCE TO INNOVATE
Portugal Telecom is Exago’s 2016 Innovation Farmer. With a structured innovation programme that’s been evolving for almost a decade now, PT developed over 20 related communication initiatives in 2016, using both internal and external media, as well as offline communication, to involve the entire organisation.

According to Dalila Martins, Head of Organisational Communication at Altice Portugal, “Innovation is a strategic pillar stone at PT and the OPEN programme makes it clear that, in our company, this is a process everyone can and must participate in. Launched in 2009, the programme has allowed us to spread a culture of innovation within the organisation, with important contributions to work processes’ improvement, new product development and customer relationships”. Dalila adds that “Exago has proved itself an excellence partner in this challenge, since moment one. Idea Market, Exago’s platform, is an indispensable tool in harnessing and implementing the ideas suggested by our employees to answer to our shared innovation challenges.”

To acknowledge this commitment to sustainable innovation, Exago has planted 100 trees in the name of Portugal Telecom via the Canopy Project – an initiative that strengthens communities worldwide through tree planting.

HUNTING FOR BEST PRACTICES IN INNOVATION
Liberty Seguros is our 2016 Innovation Hunter for its pledge to include all business units in the quest for new creative solutions – leading internal teams towards more innovative paths, with joint initiatives, strong leadership support and efficient and original incentives.

Rui Barata, Head of Planning and Management Information Systems, explains that “Liberty has believed in this project since the beginning and in its potential to value each employee’s ideas. We are learning together that ideas, innovation and gamification are three pillars that walk side by side and definitely work well. The process of idea transformation is happening at Liberty right now, becoming part of people’s mindset and our company’s DNA”.

Liberty’s innovation team was challenged – and scored highly – in an Escape Game challenge, further boosting its creativity and curiosity.

KEEPING THE FOCUS ON RESULTS

Last but not least, Innovation Bookkeeper 2016 was awarded to Fleury Group. Fleury demonstrated consistent focus in results measurement, achieving a remarkable return on investment of its innovation initiative. Over 90 implemented ideas directly contributed to an estimated 400% ROI. The group will receive a free Exago Innovation Service, during an ideation cycle, to explore more and new ways to optimise its results.

Amanda Ferri Curti, in charge of Strategy, Innovation and New Business at Fleury, recalls that “Group Fleury’s idea generation programme is reaching 10 years of experience in 2017, six of which counting with Exago to help us promote a culture of innovation within the organisation and capture employees’ and suppliers’ ideas for incremental innovations and opportunities to improve our processes. Throughout this period, we have gathered and assessed over 20 thousand ideas with a financial return on investment of over 2 million euros”, she says.

Exago’s Innovation Gurus Awards aim to thank and recognise clients for their focus and commitment to innovation. In addition, they allow us to celebrate the power of our idea management software in bringing people together to innovate and help organisations evolve.

Better looking and more clever than ever, this is our Fox Edition

Exago’s 3.6 idea management software release is a major leap forward from the previous versions. With a brand new homepage look and feel, it offers additional idea review gates and a more comprehensive evaluation process, as well as more effective communication mechanisms.

YOU’LL FIND A FRESH HOMEPAGE DESIGN
Fox’s homepage follows the most up-to-date web design trends to give users an attractive and easy-to-navigate environment. You can expect: new layout of widgets and new navigation mechanisms; more graphical and appealing design configurations; expanded and more appealing highlights’ widget for more effective communication.

NEW IDEA WORKFLOW GATES AND FUNNEL
We know that flexibility is key to our current and future customers, as their idea management processes evolve. So we keep looking for better and more effective ways to manage the idea workflow, which now also includes:

  • New idea evaluation gates (review rating) in custom statuses: ideas can now be attributed to different groups for evaluation, and consideration of different evaluation dimensions (per status), which is particularly useful when specific expertise and knowledge are needed for a more comprehensive idea assessment. In addition, evaluations can be made public or private, according to the initiative’s requirements, providing greater flexibility in the process.
  • New visibility permissions for submitted ideas: to ensure that ideas are aligned and relevant to the challenges, they can now first pass through a validation gate before being published and visible to all.

MORE THOROUGH EVALUATION PROCESS
To enable more complete and comprehensive evaluation, Exago’s Fox edition offers:

  • Sharing of private comments between evaluators: this new feature allows evaluators to share among each other views and insights on ideas under assessment.
  • New, more complete reports and dashboard: with new evaluation gates come updated reports. They now include additional content and new evaluation dimensions that bring greater detail and flexibility to platform data analysis. The dashboard now also refers to custom statuses and managers can follow the number of ideas distributed, allowing for a more complete view of the cycles’ progress.

EXTENDED COMMUNICATION OPTIONS
FOX’s release opens new communication bridges with active and potential participants, namely with:

  • Fresh news page: a brand new news page, with a sleek design and great feel, now keeps all users informed and updated with relevant information related to the shared challenges and the initiative itself.
  • New guest mode function for unregistered users: in response to the needs of open innovation initiatives, we have developed a more intuitive and revealing Guest Mode. Unregistered users can now experience the benefits of being part of these communities and are invited to join in.
  • On-demand custom notifications: in addition to Fox’s default notification engine, you can now send custom notifications to all users or to specific groups.

To see our new idea management software edition live reach us here
You can also get our Fox edition brochure here.

First, ask what your innovation purpose is

Nike’s goal is ‘to bring inspiration and innovation to every athlete in the world’. Starbuck’s motto is ‘to inspire and nurture the human spirit – one person, one cup and one neighbourhood at a time’. What is your company’s mission? And how does your initiative take part in carrying it out?

At the end of the day, it all comes down to purpose. When launching your innovation initiative, you must first clearly identify what is your higher strategic purpose – the one that will bind together your leadership, management and employees.

From our experience, getting key players inside your organisation aligned is hard, requiring diplomatic and pragmatic skills. When launching your innovation effort, you must also find a way to communicate that the initiative is bigger than just a simple project with a set of processes and tools. Individual employees need a meaningful purpose to motivate them to dedicate their free time to activities that are not part of their official job description.

You thus need to follow up on, and build on, your organisation’s mission. Define a purpose for your innovation effort and identify ‘the jobs-to-be-done’ through innovation. Show your team that this is an opportunity to shape the company’s future, to out-differentiate the competition.

Whether you seek to apply innovation management to meeting very explicit business challenges or to creating a company-wide culture and capabilities, ask yourself, ‘What do we want to change?’ Understanding your ambitions helps you define a migration path, set your expectations, get the challenges right and allocate resources more rationally.

Your challenges thus have to be aligned with your company’s higher purpose and the strategic objectives you set. You should also define clearly what you want to accomplish and why, as well as the specific needs your chosen challenges address.

Try these ativation questions:

  • Why are we doing this?
  • What do we want to change in our organisation?
  • What are our organisation’s specific needs that are addressed by this challenge, and how can people relate to them? (Focus on the problem, on defining its scope instead of jumping to a solution.)
  • What is the desired outcome? (Understand the perspectives of customers, stakeholders and other beneficiaries. This should be addressed qualitatively and quantitatively whenever possible.)
  • How does this connect with our company’s mission? And with more strategic goals?

We will next see the importance of picking useful and feasible fights, when launching your innovation challenges.

Diana Neves de Carvalho, Exago’s CEO/ dnc@exago.com
Francisco Bernardes, Exago’s head of Innovation Services/ fmb@exago.com

READ MORE:
How to pick useful and feasible ‘fights’ for innovation challenges

FROM THE START:
Your ultimate innovation challenge – what works and what doesn’t

How to really use your organisation’s collective intelligence

Studies show a direct, consistent correlation between the level of engagement of a company’s workforce and business growth. Fight for differentiation also remains on top of CEO’s agendas. But how can each organisation’s collective intelligence be harnessed and focused to continuously find new ideas and deliver sustainable results?

Invited to participate in KLIC – Knowledge Leadership in Innovation and Creativity conference at Pakistan, Pedro do Carmo Costa, Exago’co-founder, tells us more on the subject.

KPMG’s survey reveals how collaboration is central to success

Exago has partnered with KPMG in Portugal to promote the first global ‘Innovation Survey’ to companies operating in the country. Survey findings show how companies that systematically pursue collaboration opportunities have a significantly higher rate of commercially successful product launches and nearly twice as much revenue growth.

Three hundred participants at the European level took part in the survey, 39 of which were from Portugal. Overall, KPMG’s analysis concluded that good innovators in organisations with a budget allocated to innovation strategy and an idea management solution in place also have the largest share of revenue coming from successful new products launched in the last three years.

The data reveals as well that investing in product development and enhancement impacts positively on revenue growth. Yet it’s interesting to see how companies that focus on innovation to find new sales channels and on customer experience and satisfaction improvement have benefited from even higher revenue growth rates in the last three years (> 5%).

However, where innovation is concerned, the journey for companies is still a long one. There is a lack of well-structured innovation management processes to stimulate it and a lack of experience, as the battle to recruit talented innovators is growing.

The survey includes an in-depth analysis and insights from KPMG’s global experts and Exago’s CEO on subjects such as:

  • How is idea management structured?
  • Why is collaboration needed?
  • Where do companies focus their efforts, how do they finance innovation and what are the companies’ challenges?
  • How are corporates responding to the drivers of innovation and positioning their strategies?
  • What separates good from bad innovators?

You can check out Portugal’s results here. A short summary is also available below in English.

 


KPMG INNOVATION SURVEY 2016 – EXECUTIVE SUMMARY

‘1. Collaboration is crucial to success
Companies that systemically search for collaboration opportunities secure a higher success rate for their products and almost double the increase in income.

2. The building of broader innovation skills demands a more complex transformation process
In spite of evidence that supports the focus on collaboration efforts, only a few companies enjoy effective collaboration, as it requires a complex transformation process at both a cultural and an operational level.

3. Business model innovation offers significant opportunities in a world dominated by innovative products
The main focus in all industries is product development and improved process development. However, the creation of new selling channels, alternative income models and the discovery of new or present needs might have the same level of impact as the innovation of the company’s main functions and the product itself.

4. The war for talented professionals is ongoing
Most of the time, the main challenge that companies face in terms of innovation is related to lack of people with the required competences and the necessary experience.

5. Fine innovators have an implemented innovation policy
Companies that have implemented process management and innovative governance models enjoy a high rate of success with their products and a significant share of their income comes from products launched in the past three years. However, only 16% of companies use this approach in the management of their innovation programmes.

6. In spite of the importance of commercial deadlines, the inability to meet deadlines is where most projects fail
Meeting deadlines in the project’s chronogram is the main challenge of ongoing projects, with about 30% of projects falling behind schedule. The speed of commercialisation is particularly important as it can generate a competitive advantage.

7. Collaboration is anchored to your comfort zone
Research and Development (R&D) collaborations are particularly important, even if companies often find themselves limited to only business partners. Collaboration with universities, start-ups and incubators is much less common. Different kinds of collaboration partners have different strong points and contribute with different skills and resources. For that reason, diversifying collaboration partners offers more opportunities than maintaining a single collaboration with only one type of partner’.